Order and delivery help
For the fastest response, include:
- Your artist or customer name
- The email used for the order
- The song or project title
- The service or membership selected
- A short description of the question or issue
Membership help
Contact support before the next renewal date to request cancellation or ask about the Basic, Pro, or Elite plan. Include the account email and selected plan. Read the subscription cancellation policy before submitting the request.
Refund, revision, or payment concerns
Contact support as soon as possible if an order was made by mistake, a charge appears duplicated or unauthorized, or the delivered work does not match the confirmed service scope. Include the order email and any Stripe receipt or payment reference that is safe to share.
Review the refund and cancellation policy for eligibility, processing, and custom-work limits.
File and project safety
Do not email card numbers, passwords, government identification, or other unnecessary sensitive data. Send only the project details and music-file links needed to identify and support the order.
Business information
Service brand: Track Rescue Powered By OverTyme Ent.
Operator: OverTyme Ent. Group.
Services: custom mixing, mastering, audio cleanup, and release preparation.